Join H&R Block Australia – A Trusted Brand with a Big Heart

• Seeking experienced Retail Operations Manager; tax experience not required
• Newcastle based
• Salary package includes base, bonus incentive, 8 paid rostered days off

At H&R Block, we’re more than just tax. We’re a trusted household name, helping millions of Australians navigate their tax obligations with confidence. With a national footprint and a proud history of community connection, we’re committed to making a difference — one client, one team member, one solution at a time.

We’re currently seeking a dynamic District Manager (Retail Operations) to lead our Newcastle District, which includes offices across the Hunter region, Mid-North Coast plus Tamworth and Moree. This is a fantastic opportunity for an experienced retail operations leader to make a real impact — no tax experience required.

About the Role: Based in Newcastle, this role involves regular travel across your district to:

• Visit and support multiple offices
• Coach and mentor staff to deliver exceptional client service
• Ensure retail presentation and operational standards are upheld
• Resolve escalated client complaints and complex issues
• Lead recruitment, onboarding, staff performance, and development
• Support office refurbishments, relocations, and seasonal setups

What We’re Looking For:

• Proven experience in retail operations / multi-site management
• Strong leadership and people development skills
• A proactive, solutions-focused mindset
• Willingness to travel regularly across the district

Why Join Us?

• Be part of a respected national brand with a strong community focus
• Work with a supportive, values-driven team
• Enjoy autonomy and variety in a role that makes a real impact
• Access ongoing professional development and career growth opportunities

Whether you’re a seasoned retail leader or a multi-site operations manager looking to broaden your horizons, we’d love to hear from you.

Apply now or reach out to learn more about how you can grow your career with H&R Block Australia.